Customer Experience Officer

• Initial 4-month temporary assignment – potential for extension
• Newcastle CBD Location
• Join this award-winning Customer Experience team

Location: Onsite in Newcastle CBD
Duration: 4 months – 35 hours per week – potential for extension
Commencing: 15th April for 2-week intensive training
Hours: Fulltime between 8:00 am and 5:00 pm, Monday to Friday
  
To support an increase in workload, we are seeking a number of passionate Customer Experience Representatives to join our clients' award-winning team.
  
This is a full-time role, 35 hours per week, engaged on a casual on-hire basis for an initial period of four months, however, is likely to extend to a more long-term arrangement.
  
Situated in a state-of-the-art office building, you will be tasked with a combination of inbound call centre, front counter/reception and general administrative duties that include:

• Fielding incoming customer enquiries
• Data entry
• Payment extensions
• Rebate processing
• Updating contact information

Successful candidates will possess strong customer service skills while being professionally presented and maintaining a professional manner at all times, as you will be a strong representation of the brand. You will be a fast learner with the ability to problem solve. 
  
Contact us now if you:

• Have experience in a customer service role 
• Love solving problems and are solutions-driven
• Thrive in a high-volume environment
• Have strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base
• Can navigate new technology and systems
• Enjoy supporting customers 

If you are looking for a role where you can add value and demonstrate your passion for providing great service, click “Apply” to register your interest today!

For any questions or assistance with your application, contact Natalie Doolan (02) 4927 2035 or Brooke Tisdell (02) 4927 2031.
   
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and we welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.