Job Description
Our client is a major player in the Financial Services industry, with a strong purpose and positive, supportive culture that makes them an employer of choice! They truly put their customers at the forefront of everything they do and are currently seeking experienced and similarly passionate customer service professionals to join their tight knit call centre team!
Day to day your duties will be to:
Answer and respond to general enquiries via phone and email
Build clients relationship with the fund
Proactively contact customers to resolve enquires and value add
Comply with fund and regulatory requirements
Perform general administrative tasks
Support other teams within the organisation with customer follow up
To be considered for these roles you will have a natural flair for customer engagement and the drive to deliver first call resolution. You will thrive in a fast-paced environment with the ability to adapt to change and communicate effectively and professionally with a wide range of clients. We are open to considering candidates from a range of backgrounds as long as you tick the passion and attributes boxes!
What's is in for you?
This is an exciting opportunity to join a well established and dynamic organisation that is truly committed to ensuring their service levels match the high quality of their products. Ongoing training and support will be provided to ensure confidence in product knowledge and regulatory requirements. There are also a great number of employee benefits to take advantage of, such as:
Paid parental leave and other additional family leave
Birthday leave!
Wellbeing leave
Uniform allowance
Company funded insurances
Free financial advice session
Monthly BBQ's
Reduced fee parking onsite
We are recruiting 2 roles on permanent basis, and both full time (ideally) and part time hours are on offer. The span of hours for the contact centre are between 8:00 - 6:00 Monday to Friday and we are ideally looking for candidates with the flexibility to work 7.5-hour days across these hours.
Interested? We would love to discuss this fantastic career opportunity with you! Contact Kerri on 49291666 or alternatively click APPLY to register your interest, but hurry we will be reviewing applications and conducting interviews immediately!
