Job Description
About the company
Home Instead is part of a global franchise network providing high quality, personalised, care to help seniors live well in their own homes. Established in 2015, the Mid North Coast office has a reputation for providing high quality in-home care relative to other providers in the industry. With a growing footprint including Port Macquarie, Tuncurry, Kempsey, Bellingen and now Taree, this locally owned and operated business encourages a very supportive, inclusive and customer-focused culture.
About the role
This role will take the lead on everything about ensuring quality in client care. We are looking for a special person to manage, mentor and develop their geographically spread team of Care Consultants who provide care planning and management to more than 400 clients across the region. This role will provide leadership and direction to the development care practices and quality standards whilst ensuring compliance and legislative requirements are met. With plans for further expansion, this role is pivotal to growing the client base through a confident team of Care Consultants delivering quality care planning and being equipped with effective influencing and consulting skills.
Reporting to the Operations Manager, day-to-day you will
Lead, support and build the skillset of your team to enable client base growth
Providing direct support and guidance for Care Consultants
Lead the development of care management practices
Participate in strategic planning, workforce planning and recruitment
Ensure compliance with quality standards and legislation
Proactively identify areas of improvement in practices and processes
Performance manage your team
Measure and report on agreed KPI's as required
Report client and CareGiver feedback working with appropriate Team Leaders to resolve any issues
Occasional travel when required for in-the-field visits and coaching
About you
The ideal candidate will ideally come from a nursing, clinical or case management background with proven leadership experience of a high performing team. You'll have
A tertiary or formal qualification in Aged Care, Allied Health and/or Business
5 years' + experience in developing and providing leadership for a similar sized geographically spread team
Knowledge of approved service providers and wide range of local resources
Strong engagement and influencing skills
A compassion for helping others
Aged care industry experience desirable but not essential
Our client will offer you a very competitive salary, including laptop and phone and car as part of the package.
How to apply
If you are keen to step into a stable role in the growing in-home care sector and interested in this exciting career opportunity please contact Wendy Donovan on 0407 525 949 or wendyd@peoplefusion.com.au for more information on the role. Alternatively, click "apply for this job" to submit your covering letter and CV.
