Specialist Homelessness Service (SHS) Intake Case Manager Specialist

Job Title: Specialist Homelessness Service (SHS) Intake Case Manager Specialist
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 873407a
Contact Name: Chelsea Farrar
Contact Email:
Job Published: June 07, 2024 16:45

Job Description

  • Meaningful work supporting positive change in the community

  • Join a committed and passionate team

  • Above award conditions including a 9-day fortnight

About the company 
Carrie’s Place provides domestic and family violence and homelessness services to vulnerable people in the Maitland, Port Stephens, Cessnock, Dungog, and Upper Hunter Valley regions.  Carrie’s Place is a safe place for all and has helped change the lives of many in their 40-year history.  Located in East Maitland, Carrie’s Place services are underpinned by the values of social justice. Their philosophies are based on feminism and human rights and their focus is person centered, based on a strong commitment to the principles of social inclusion and capacity building. 
About the opportunity  
The team at Carrie’s Place is excited by the future and the many ways in which they can positively impact the lives of their clients. The primary purpose of this role is to uphold the Organisation’s vision by supporting zero tolerance towards violence and homelessness.
Reporting to the Team Leader, this role will exercise a high level of responsibility and knowledge across the Specialist Homelessness Service Program (SHS) Program area.
Duties Include:

  • Provide person centred, trauma informed responses to SHS service requests.

  • Contacting clients referred to SHS in a timely manner and planning to address a client’s immediate needs.

  • Provide information, advice, advocacy, referrals, strategies and interventions to people in crisis and/or who are experiencing homelessness, at risk of homelessness and/or domestic violence.

  • Triage and prioritise incoming referrals and maintain intake assessment and case management waitlists.

  • Participate as a team member in both the work of the SHS team and a member of the broader Carrie’s Place Team.

About you
The successful candidate will be a team player, and an excellent communicator, with a commitment to feminist philosophy, social justice, and human rights. You will value ongoing reflection and review of your practice and be proactive in gaining the skills and knowledge to provide appropriate and current evidence-based support to clients.  

  • Tertiary qualification in social science or related field (Minimum Diploma level)

  • Experience working in a Specialist Domestic Violence, Homelessness and/or Community Service Organisation, understanding the complexities and support needs of the Homelessness and Domestic Violence client cohort.

  • Ability to work with the local community to promote awareness of homelessness and domestic violence services.

  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution.

  • Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support.

  • Demonstrated ability to network and develop working relationships with the local community and stakeholder.

  • Excellent organisational and administrative skills, and computer literacy.

  • Current Working with Children Check, Driver’s License, and National Police Clearance will be required.

Please note this role is designated for a female under section 31 of the Anti-Discrimination Act.

The position is offered at SCHADS Level 5 and has the benefit of a 9-day fortnight (70 hour working fortnight). As Carrie’s Place is a not-for-profit this position also has the benefit of salary sacrificing up to $15,900, increasing the overall salary package. 5 weeks annual leave and personal wellbeing allowance is also on offer.
How to apply
To learn more about the key responsibilities and company culture of this opportunity, please contact Chelsea Farrar on 02 4927 2027 for a confidential discussion.

Please submit your response with a covering letter and tell us about your interest in the role and how your experience relates to the position. More information about the role can be found on our website.

Please don’t delay your application as we will commence interviews immediately.

At peoplefusion we don’t just accept diversity and inclusion — we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.