Roster Team Leader

Job Title: Roster Team Leader
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 410374
Contact Name: Louise Mann
Contact Email:
Job Published: January 20, 2022 17:45

Job Description

About the company
4 U Care pride themselves on being a person-centred care organisation first and foremost. They are constantly looking for ways to improve their service to better support their team and most importantly, the people they support in the community. Their aim is to be the preferred choice of support for people with a disability throughout Australia and they aim to be unparalleled in their quality of care.
The organisation currently services Newcastle, the Hunter and Lake Macquarie. They are unapologetic in their quest to be people centred and the best they can be. The leadership team are supportive, inclusive and participant-focused in everything that they do. With a growing team and a commitment to being the best in the industry, this has resulted in the opportunity for a Roster Team Leader to join the team and really make a difference in the organisation.
About the role
As the Roster Team Leader, you will be responsible for coordinating and optimizing the shift hours for approximately 150 support workers at 4 U Care. With participants’ needs always at the forefront of everything you do you will work across the business to ensure optimal rostering of the team, in line with the organisations established systems and processes.
This is a full-time role based in Newcastle. Reporting to the Staffing and Development Manager, you will have one rostering team member as a direct report.
This role will require you to work across a set weekly span of hours of either 6am – 2pm or 9am – 5pm and will have an on-call requirement of approximately 2-3 days in every month.
Key responsibilities include:

  • Manage the day-to-day communication with support workers relating to shift requirements, changes and cancellations and all leave requests and changes

  • Onboard all new participants and team members onto the 4 U Care rostering system

  • Review and amendments to rostering to ensure alignment with policy, procedure, and award requirements

  • Development and maintenance of the company vehicle roster

  • Management of the Flowlogic system relating to support work and participant suitability

  • Work cohesively across the business and with operations managers regarding all roster and shift requirements

  • Commitment to identify opportunities for continuous improvement and make recommendations to enhance practices

About you
We are looking for an experienced, people focused and proactive person. Ideally you will have:

  • Demonstrated extensive experience managing employee rosters and working with roster management software

  • Sound knowledge of and experience in applying workforce management principles, health and safety, industrial instruments, and roster optimisation

  • Leadership and coaching skills with a track record of remaining people focused and a commitment to the company’s shared values and purpose

  • Excellent written and verbal communication skills, strong attention to detail and the desire to always seek optimal outcomes

  • A true problem solver, with the ability to think outside the square and a desire to deliver best results for team members and participants

  • Demonstrated experience in a similar role along with proven commitment to process improvement

How to apply
If you are interested in this opportunity, please click "apply for this job" to submit your covering letter and CV.
Alternatively, please contact Louise Mann on or 02 4929 1666 for a confidential discussion and to obtain a Success Profile Pack which includes a full position description.

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