Job Description
Integral leadership role
Join a team making a real difference
Excellent benefits, flexible work options and a supportive team
About the company
Disability Advocacy NSW is part of Advocacy Law Alliance Inc. and provides high quality social and legal advocacy and support to people in need across NSW, with a commitment to servicing regional and remote communities. Their focus is to empower clients to navigate the legal and social systems and achieve fair outcomes in pursuit of their goals.
The strength of the organisation lies in combining the expertise of different professionals (lawyers, social workers disability workers) to achieve the best outcomes for disadvantaged clients. The team are supportive, inclusive, and client-focused in everything that they do.
About the role
This role is responsible for the leadership and development of a team of specialist advocates, advocates and intake officers as well as the delivery of the day to day operational requirements of the region.
With a focus on best practice, you will support the region, and the organisation more broadly, to achieve operational objectives through the on-going development of your team, acting as an escalation point for complex matters as well as providing a transparent, supportive and action oriented approach to both people management and the advocacy services you and your team provide.
This is a full-time role based and can be located in the Tamworth or Armidale, working across the New England region. Reporting to the Deputy Manager Advocacy, you will manage the following responsibilities:
Manage the day to day delivery of the disability advocacy services for your region
Provide ongoing support and development to your team and foster a culture in line with ALA’s values of honesty, integrity, respect, and courtesy
Ensure the team provides high quality advocacy support and conduct reviews and identify opportunities for coaching and support
Provide advice, guidance, and recommendations to the team you support
Manage a small active caseload as well as act as an escalation point for complex cases in your region
Work collaboratively with the broader ALA team to ensure compliance with relevant policy, procedures and guidelines as well as all regulatory requirements
Identify opportunities for continuous improvement, to develop your team and manage workflow appropriately
Prepare and manage all reporting as required for senior management regarding regional performance
About you
We are looking for an experienced and proactive people leader. Ideally you will have:
Proven experience in a similar role
Demonstrated leadership experience in a complex service
Success in providing excellent outcomes for service delivery models
Knowledge and understanding of key disability issues including NDIS and Disability Royal Commission
Proven experience in advocating for people of disadvantage or vulnerable groups
Ability to effectively deal with multiple stakeholders, including regulatory and industry bodies
Excellent communication and influencing skills including strong assessment and judgement skills
Sound business acumen and proven experience in undertaking activities that contribute to meeting the business’s objective and plans
Tertiary qualifications in legal studies, social work, social science, psychology, community services, or similar
A generous salary is on offer, along with additional benefits including additional paid leave over the Christmas period, flexible work opportunities and salary sacrificing options.
How to apply
If you are interested in this opportunity, please click "apply for this job" to submit your covering letter and CV.
Alternatively, please contact Louise Mann on louisem@peoplefusion.com.au or 4927 2024 for a confidential discussion and to obtain a Success Profile Pack which includes a full position description please click here.
At peoplefusion we don’t just accept diversity and inclusion — we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.