Job Title: Manager
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 867716
Contact Name: Chelsea Farrar
Contact Email:
Job Published: May 24, 2024 10:15

Job Description

  • Leadership opportunity making an impact in the local community

  • Established Domestic violence and homelessness organisation

  • Full time permanent role, salary sacrificing options

About the organisation 
Warlga Ngurra Women and Children’s Refuge is an Aboriginal focused Specialist Homelessness Service that responds to women, with or without accompanying children, who are homeless or at risk of becoming homeless due to domestic violence. Their services include emergency accommodation, court support, children’s activities, outreach support, advocacy, housing support, child support and referrals.
The team at Warlga Ngurra is passionate about their mission to deliver innovative solutions to address homelessness, violence, and poverty.  They are focused on achieving immediate and lasting changes, within a culturally diverse and safe environment.
About the role
This important role will lead Warlga Ngurra’s delivery of services to the women and children they support. The Manager’s portfolio includes team leadership and development, relationship management of key stakeholders and funding organisations, budget management, funding applications/reporting and working with the Board to ensure the long-term sustainability and growth of Warlga Ngurra.    
Other key responsibilities:

  • Oversee and ensure comprehensive case management for all casework clients including intake assessment and referral processes.

  • Provide expert advice, leadership, and training to the team, to help enhance their capability to deliver client centred service in line with best practice, funding requirements and Warlga Ngurra’s values.

  • Ensure accurate data collection related to the refuge and casework services

  • Manage the refuge and casework budget and contribute to the development of the budget

  • Develop and maintain relationships with key government and non-government organisations and represent Warlga Ngurra on relevant committees or conferences as required

Reporting directly to the Board, the position manages a team of 5 Case Workers and 1 Administrator, who work within the day to day running of Warlga Ngurra’s refuge and its programs.

About you
The ideal candidate will have excellent knowledge and experience of providing trauma informed, strength-based case management to vulnerable women and children.  A genuine passion for empowering others, creating long standing relationships and dedication to continuous improvement will see you succeed in this important role for Warlga Ngurra. We are looking for candidates that place a high value on transparency and integrity and will lead the team by example.
The skills and experience we are seeking include: 

  • Tertiary qualifications in Social Work, Psychology or related Behavioural Sciences.

  • Minimum five (5) years’ experience in domestic/family violence, homelessness, or community services sector.

  • The ability to build capacity and maintain strong working relationships with key stakeholders and to build and participate in effective partnerships.

  • Exceptional skills in developing and maintaining a service of quality that is a place of safety, security, comfort, and confidentiality for clients.

  • Accurate, clear, and informative report writing skills and ability to communicate positively and confidently with a wide range of people.

  • Experience in leading an organisation or program through significant growth and/or change is desirable due to the potential for expansion.

  • Demonstrated financial management experience including budgeting, forecasting, and cost control in a community services organisation.

This is an Aboriginal Identified Position in accordance with Section 14(D) of the Anti -Discrimination Act 1977.
You are required to hold a current driver’s license and Working with Children Clearance and a National Police Check as part of your employment.
How to apply
To learn more about key responsibilities, company culture, and associated benefits of this opportunity, please contact Chelsea Farrar on 02 4927 2027 or Rachael Levey on 02 4927 2029. We also have a Success Profile Pack including a position description that can be shared upon request. We look forward to reviewing your application, including covering letter.
To submit, click ‘apply for this job’.