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Customer Experience Representative

Job Title: Customer Experience Representative
Contract Type: Temporary/Contract Recruitment
Location: Newcastle
Specialisation:
Reference: 574795A
Contact Name: Amy King
Contact Email: amyk@peoplefusion.com.au
Job Published: June 29, 2022 15:00

Job Description

  • Long term positions, 35 hours per week – commencing mid-late July

  • Flexible, hybrid working from home arrangements on offer

  • Starting hourly rate $31.53 + super + 6 monthly $1500 retention bonus

Do you love helping people and problem solving?
We are looking for passionate Customer Experience Representatives who display empathy, enjoy delivering personalised services and who can truly listen, learn and lead to ensure that customer problems are resolved with ease, sentiment and success! It’s not about the service, it’s about the experience we provide to every customer, across every interaction.

Essential services for the community
Located at Honeysuckle in the heart of Newcastle, Hunter Water Corporation provides drinking water, wastewater and recycled water services to a population approaching 600,000 people in homes and businesses across the Lower Hunter. Hunter Water’s vision is to be a valued partner in delivering the aspirations for our region.

These roles are diverse and present a unique opportunity to learn the technical intricacies of such a well-established local organisation that provides essential services to customers and the community in the Lower Hunter area.
  
Learn more about Hunter Water, the values that guide them (Trust, Wellbeing, Inclusion, Leading and Learning) and the people who work there by visiting www.hunterwater.com.au/about-us.
  
Be part of our team
Currently, there is opportunity for Customer Experience Representatives to join the team on an ongoing, casual on hire basis! (35 hours per week, with opportunity for overtime). The contact centre operates between the hours of 7am to 6pm Monday to Friday and we are seeking candidates who are flexible to work 7-hour days across the majority of these times.

Once you are sufficiently trained a hybrid working from home and office arrangement will be on offer!

The key focus of this position is to provide superior customer service both internally and externally and day to day duties will include:

  • Responding to inbound customer calls (queries and concerns)

  • Responding to online enquiries

  • Manning web chat function

  • Recording and maintaining relevant information on corporate information systems

  • Liaising with internal and external stakeholders to resolve customer-related queries.

  
You will be supported by the most experienced and talented CX specialists
Hunter Water’s Contact Centre has again, recently been ranked number one position in a nationally recognised Customer Experience mystery shopping program. This exceptional achievement means that you will be trained, supported and work within a high performing Customer Experience team that will ensure your skill-set remains diverse and best practice, in line with fundamental and valuable customer experience principles.

Training will be 35 hours per week for approximately 3 weeks, commencing on either 18th or 25th July 2022  

Contact us now if you:

  • have had previous call centre or customer service experience (desirable, but not essential)

  • love solving queries and are solutions driven

  • thrive in a high-volume, high-pressure environment

  • have strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base

  • can navigate new technology and systems and love supporting customers across the digital customer experience journey, so no one is left behind


If you are looking for a role where you can add value and demonstrate your passion for providing great service, click “Apply” to register your interest today!
  
No written cover letter will be required, just a copy of your CV and you will prompted through the application process to provide a brief, 30 second video, introducing yourself and outlining your motivation for applying!
  
For any questions or assistance with your application, contact Amy King or Kate Robinson on 4927 2031

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