Customer Experience Officer

Job Title: Customer Experience Officer
Contract Type: Temporary/Contract Recruitment
Location: Newcastle
Reference: 863865
Contact Name: Amy King
Contact Email:
Job Published: May 17, 2024 12:16

Job Description

  • Expression Of Interest

  • Temporary assignment with potential to extend!

  • $35 + super per hour (casual hourly rate)

Do you love helping people and problem-solving?
We are looking for passionate Customer Experience Representatives who display empathy, enjoy delivering personalised services and who can truly listen, learn and lead to ensure that customer problems are resolved with ease, sentiment and success! It’s not about the service, it’s about the experience we provide to every customer, across every interaction.

Essential services for the community
Located at Honeysuckle in the heart of Newcastle, Hunter Water Corporation provides drinking water, wastewater and recycled water services to a population approaching 600,000 people in homes and businesses across the Lower Hunter. Hunter Water’s vision is to be a valued partner in delivering the aspirations for our region. 
These roles are diverse and present a unique opportunity to learn the technical intricacies of such a well-established local organisation that provides essential services to customers and the community in the Lower Hunter area. 
Learn more about Hunter Water, the values that guide them (Trust, Wellbeing, Inclusion, Leading and Learning) and the people who work there by visiting the Hunter Water website
Be part of the Hunter Water team
Expression of Interest to join the talent pool of Customer Service Professionals.

We are seeking candidates available to work 35 hours per week, between the hours of 8:00 am – 5:00 pm Monday to Friday (7.5 hour shifts)
The key focus of these roles is to provide superior customer service both over the phone and face-to-face. 

Day-to-day duties will include: 

  • Responding to inbound customer calls 

  • Managing front counter enquiries 

  • Responding to online enquiries 

  • Administration processing

  • Recording and maintaining relevant information on corporate information systems

  • Liaising with internal and external stakeholders to resolve customer-related queries.

You will be supported by the most experienced and talented CX specialists
Hunter Water’s Customer Experience team has again, recently been ranked number one position in a nationally recognised Customer Experience mystery shopping program. This exceptional achievement means that you will be trained, supported and work within a high-performing Customer Experience team that will ensure your skill set remains diverse and best practice, in line with fundamental and valuable customer experience principles.
Contact us now if you: 

  • Have previous call centre or face-to-face customer service experience 

  • Love solving queries and are solutions-driven 

  • Thrive in a high-volume, KPI-based environment

  • Have strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base

  • Can navigate new technology and systems and love supporting customers across the digital customer experience journey

If you are looking for a role where you can add value and demonstrate your passion for providing great service, click “Apply” to register your interest today!
No written cover letter will be required, just a copy of your CV and you will prompted through the application process to provide a brief, 30-second video, introducing yourself and outlining your motivation for applying!