Client Care Executive

Job Title: Client Care Executive
Contract Type: Permanent Recruitment
Location: Melbourne
Reference: 413706C
Contact Name: Louise Mann
Contact Email:
Job Published: January 12, 2022 16:45

Job Description

  • Work with a brand of distinction in a beautiful showroom environment

  • Be part of a dedicated, engaged, successful sales team

  • Long term employment stability, attractive salary & incentives

Our client, Havwoods Australia, is a leading global specialist uniquely placed to provide customers with premium flooring solutions for residential and commercial applications. Known for their innovation and forward thinking, they have an extensive and loyal network of customers which include 1000’s of architects, interior designers and builders.
With expansion plans we are currently seeking a Client Care Executive to join their stable cohesive team in the Melbourne showroom. We are looking for passionate and dedicated sales professionals who strive to delight their clients.
About this role
As a Client Care Executive, you will bring the Havwoods’ values of integrity, quality, collaboration and high performance to life by managing leads and incoming customer enquiries in a space that makes the specifying and product selection process simple, enjoyable and comfortable.
Reporting to the Sales Director, you will be responsible for interacting with clients by phone and face to face to provide advice and guidance on product selection and to optimise opportunities for new leads and sales. In this role you will be interacting with clients primarily on the phone in a showroom/office environment and primarily be engaging with their loyal network of architects, builders, and designers. Day to day you will generate quotes, follow up sales opportunities by phone to convert and on occasions engage in Showroom Marketing Events.
The benefits

  • Professional and attractive showroom environment

  • Long term employment stability

  • Family owned, and treated that way

  • Ongoing business support

  • Dedicated product training  

About you
We are seeking candidates who have:

  • Passion for sales and an understanding of the activities that drive sales

  • An understanding of the sales qualification process, and experience in identifying and following up new leads

  • Demonstrated results in a sales environment

  • Professional presentation with the desire

  • A drive to deliver an exceptional customer service experience

  • Strong interpersonal skills, with the ability to influence

  • Track record of providing quality advice and guidance on product selections,

  • A desire to continually learn and build upon your product knowledge

  • A proficiency with Microsoft applications (Word, Excel and Outlook) and CRM systems

  • An understanding of the relationship between specifiers and end users/trade is desirable

How to apply
To register your interest please click apply and attached your current resume and cover letter. For a confidential discussion and to learn more about this opportunity please call Louise Mann on 02 4927 2024 or Wendy Donovan 0407 525 949. For an information pack please contact
Applications close: Midnight Sunday 16th January 2022
Interviews will commence: 10th January 2022
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.