Job Description
About the opportunity
Home Instead is part of a global franchise network providing high quality, personalised, care to help people live well in their own homes. Established in 2015, the Mid North Coast office provides high quality in-home care across a growing footprint from Coffs Harbour to Forster.
We are now looking for a Care Consultant based out of the Kempsey office to support the growing need in the area.
About the benefits
Work with the best in the industry
Work in a progressive and supportive team
Work Monday- Friday, organise your own schedule
Have a manageable caseload
Take home car
WFH flexibility
Fabulous onboarding and training
Assistance with continued tertiary studies
About the role
The Care Consultant is responsible for overall management of a client’s in-home care experience, which involves assessing, coordinating and managing in-home care needs for potential and existing clients. A key part of the role will involve visiting prospective clients in their home with their families, to determine their initial needs, discussing the options of home care packages and then building a formalised care plan unique to each client. For existing clients you will also conduct review visits.
Reporting to the Manager - Client Experience, day-to-day you will manage the following responsibilities:
Attend care consultations with prospective clients and their families to establish their in-home care needs
Develop formalised care plans for each client
Formalise client agreements including the costs
Conduct client/CAREGiver introductions
Accurately document all interactions held with clients
Conduct client reviews, determine and coordinate any change in care needs
Some out of office hours client/telephone support as required
About you
The ideal candidate will possess the following:
Tertiary qualifications in a related field or equivalent combination of education
Previous and relevant experience working with seniors, aged care or NDIS sectors but transferrable case management experience well regarded
Experience in identifying appropriate services or resources, and building effective relationships to work with multidisciplinary teams across health and community services sectors
An understanding of Home Care Packages is desirable through work or personal experience
Strong engagement and relationship management skills
Compassion about helping others and a customer service mindset
Strong time management and organisational skills
High level administrative/computer skills with attention to detail
Must possess a valid drivers’ license
How to apply
If you are keen on this opportunity please contact Wendy Donovan: wendyd@peoplefusion.com.au or 0407 525 949 for a full position description. Please submit your covering letter and CV. You also have the option of submitting a video cover letter to introduce yourself. Please note we will be commencing interviews straight away.
Close date for applications will be midnight Sunday 21st November 2021