Care Consultant/Case Manager

Job Title: Care Consultant/Case Manager
Contract Type: Permanent Recruitment
Location: Port Macquarie
Reference: 403474
Contact Name: Wendy Donovan
Contact Email:
Job Published: November 04, 2021 14:15

Job Description

About the opportunity

Home Instead is part of a global franchise network providing high quality, personalised, care to help people live well in their own homes. Established in 2015, the Mid North Coast office provides high quality in-home care across a growing footprint from Coffs Harbour to Forster.
We are now looking for a Care Consultant based out of the Kempsey office to support the growing need in the area.
About the benefits

  • Work with the best in the industry

  • Work in a progressive and supportive team

  • Work Monday- Friday, organise your own schedule

  • Have a manageable caseload

  • Take home car

  • WFH flexibility

  • Fabulous onboarding and training

  • Assistance with continued tertiary studies

About the role

The Care Consultant is responsible for overall management of a client’s in-home care experience, which involves assessing, coordinating and managing in-home care needs for potential and existing clients. A key part of the role will involve visiting prospective clients in their home with their families, to determine their initial needs, discussing the options of home care packages and then building a formalised care plan unique to each client. For existing clients you will also conduct review visits.
Reporting to the Manager - Client Experience, day-to-day you will manage the following responsibilities:

  • Attend care consultations with prospective clients and their families to establish their in-home care needs

  • Develop formalised care plans for each client

  • Formalise client agreements including the costs

  • Conduct client/CAREGiver introductions

  • Accurately document all interactions held with clients

  • Conduct client reviews, determine and coordinate any change in care needs

  • Some out of office hours client/telephone support as required

About you

The ideal candidate will possess the following:

  • Tertiary qualifications in a related field or equivalent combination of education

  • Previous and relevant experience working with seniors, aged care or NDIS sectors but transferrable case management experience well regarded

  • Experience in identifying appropriate services or resources, and building effective relationships to work with multidisciplinary teams across health and community services sectors

  • An understanding of Home Care Packages is desirable through work or personal experience

  • Strong engagement and relationship management skills

  • Compassion about helping others and a customer service mindset

  • Strong time management and organisational skills

  • High level administrative/computer skills with attention to detail

  • Must possess a valid drivers’ license

How to apply

If you are keen on this opportunity please contact Wendy Donovan: or 0407 525 949 for a full position description.  Please submit your covering letter and CV. You also have the option of submitting a video cover letter to introduce yourself. Please note we will be commencing interviews straight away.
Close date for applications will be midnight Sunday 21st November 2021