Aged Care Service Coordinator

Job Title: Aged Care Service Coordinator
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 843855
Contact Name: Chelsea Farrar
Contact Email:
Job Published: February 05, 2024 15:31

Job Description

  • Empower your clients to have choice and voice and realise their potential

  • Exciting opportunity to be a part of transformation and organisational growth

  • Drive cultural change and ensure older Australians live the life they deserve  

About Mosaic
Over the past 40 years, Mosaic Multicultural Connections (Mosaic) has assisted people from migrant and refugee backgrounds and their communities across Newcastle, the Hunter, Lake Macquarie, the Central Coast, and New England.  Mosaic’s dedicated workforce of over 80 staff and hundreds of volunteers are passionate about supporting and inspiring culturally diverse people to overcome barriers and thrive.  Mosaic supports people from over 70 countries and their multilingual workforce speak over 30 languages!

About the role
Due to growth, we are looking for 3 x Aged Care Service Coordinators who will be responsible for the coordination and delivery of the Commonwealth Home Support Program services to persons 65 years of age of over from predominantly Culturally and Linguistically Diverse (CALD) backgrounds. Service Coordinators follow a strength based, person centered approach with a focus on encouraging independence and empowerment for their clients.

Key duties include:

  • Provide leadership and management for your team of care support workers to deliver care, assistance, and support efficiently and effectively to clients across multiple locations.

  • Provide a holistic, strengths-based, person-centred assessment, including any clinical screening, of each client’s needs, strengths, abilities, and interests.

  • Consult with Mosaic care planners, clients, and their circle of support to develop a care plan that facilitates the individual’s goals.

  • Implement the care plan to provide coordinated assistance, support, and activities for clients.

  • Escalate client complex needs to Mosaic care partners for comprehensive case management and response.

  • Regularly monitor and review care needs, identify gaps in service delivery and supports, and amend care plan and service delivery as required.

About you
We are looking for engaged and innovative individuals who are passionate about delivering the best outcomes for their clients. The successful candidate will demonstrate a growth mindset with a focus on continuous improvement, along with:

  • Relevant experience in case managed community aged care or community services paired with demonstrated success of engaging effectively with aged persons, family members, carers, staff, and other service providers.

  • Experience providing leadership and coordination to a team including rostering and allocating resources efficiently and effectively.

  • Demonstrated cultural competence and ability to adapt to support the client effectively. Lived experience and/or experience working with people from CALD backgrounds will be highly regarded.

  • High level of computer proficiency including experience utilising a CRM (Sanwai desirable) and Microsoft Office programs.

  • Minimum Certificate IV level of education in relevant discipline, for example ageing support, community services, or administration.

Additional benefits including salary sacrificing options and extra leave over the end of year break are on offer.

How to apply
If you are interested in this opportunity, please click "apply for this job" to submit your CV and cover letter to introduce your motivation and suitability for this position.

You can learn more about Mosaic Multicultural Connections and the position by clickinghere.  Confidential enquiries can be made to Chelsea Farrar on 02 4927 2027 or email

Applications are encouraged early as interviews will commence imminently.      

At peoplefusion we don’t just accept diversity and inclusion — we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.