Customer Support Officer

Job Title: Customer Support Officer
Contract Type: Temporary/Contract Recruitment
Location: Newcastle
Reference: 848817
Contact Name: Natalie Doolan
Contact Email:
Job Published: February 22, 2024 15:15

Job Description

Our clients in the Insurance Building industry are seeking multiple customer service professionals to step in to assist their need to scale up quickly in response to unprecedented weather events nationally. 
We are currently recruiting multiple roles across three key functions to assist their customers to ensure a quick and efficient service is provided. 

We are seeking mature and resilient candidates, who are flexible and quick to learn and who can hit the ground running to take the pressure off their existing teams in the following roles:

  • Customer Support Officer

  • Customer Service Officer

  • Data Entry Officer

Commencement:Wednesday, March 6th 
Location: In Office, Cardiff NSW 2285
Hours: 8:30 am - 5:00 pm, Monday to Friday in office
Hourly Rate: $35

The successful candidates will possess strong administration and customer service skills. High-volume call centre experience would be well regarded, as would any type of building/construction industry experience. These roles require resilient individuals who can effectively communicate with people who may be distressed due to the impact of natural disasters. 

For further information regarding these roles within their key function, please see below:

Customer Support Officer
Duration: Initial 3-month period, potential to extend. 
From the smallest to largest repair involving medium-density and low-rise residential homes, our swift call to action minimises waiting times and ‘anticipation of the unknown’ for our clients. You'll be a hard worker who thrives in a fast-paced and sometimes challenging environment, given the type of calls you'll be taking. Your role will be responsible for the allocation of trades for make-safe and repairs while receiving/triaging incoming calls from clients and insurance companies. You will also be a liaison between both the insurer and the customer, ensuring both parties are updated and on the same page regarding timeframes and next actions  

Customer Service Officer
Duration: Initial 6-week period, potential to extend. 
You will be talking to property owners and updating them as to when they have received approval for their property repairs. You will also be responsible for administration duties, such as sending out contracts and ensuring details are correct. This role requires less building and insurance experience, however strong customer service and administration skills are essential to manage the fast-paced environment. 

Data Entry Officers
Duration: Initial 6-week period, potential to extend. 
With a stronger focus on attention to detail than pace, this role requires you to assess reports and upload them into the customer portal. This role is ideal for those experienced with reviewing documents and ensuring accuracy at all times.

Ready to jump into a new role immediately? We would love to hear from you! If you are interested in these roles or would like to know further information, contact Natalie Doolan, our Recruitment Associate, on4927 2035or email

Not sure if temping is for you?
Temp roles are a great way to create connections, build your network and boost your reputation within the industry while enhancing your skillset. Perfect for those who are looking for a new challenge, a career change, a foot in the door of a new industry, or easing in or out of the workforce. 

About peoplefusion:
At peoplefusion, we are proud to source talent for a range of organisations, from national and global firms to regional success stories. 
We consider our temporary staff members to be very much a part of our peoplefusion team. We pride ourselves on our ability to take the time to listen and gain a true understanding of your needs as a candidate in the market for your next career move! We strive to offer exciting opportunities, transparent and honest communication, and genuine support.