Job Description
- Talent Pool
- Permanent and Temporary Positions
- Full-Time roles
We are seeking experienced Customer Service Officers for multiple roles throughout Newcastle on a full-time basis with a focus on providing excellent customer service in a community-focused work environment.
Working within a contact centre environment, you will be able to embrace the challenge of managing inbound calls with efficiency and care. Your key focus will be to help make a real difference in the lives of customers in vulnerable situations. Expect a fast-paced role that requires you to be adaptive to various customer needs and ensure a positive experience, every time.
You will be working alongside a dedicated team committed to delivering exceptional service. Throughout your placement, you will receive high-quality support, ensuring continuous improvement of your skills. Enjoy working in a collaborative office environment with the potential for remote work (WFH) options.
Key Responsibilities:
- Responding to inbound customer calls
- Administration processing
- Provide high-quality customer care with empathy and resilience.
- Handle inbound calls efficiently and effectively.
- Experience in customer service or contact centres is highly desirable.
- Excellent communication skills and ability to show empathy.
- Resilience in handling challenging situations.
If you are ready to join a dynamic team and make a meaningful impact, we want to hear from you! If you're interested in being considered for the role, apply now! For more information, contact Natalie Doolan on 4927 2035 natalied@peoplefusion.com.au
