Customer Service Officer

• Temporary opportunity for an initial 12-month period 
• 35 hours per week – commencing 15th January 2024
• WFH Potential after training period / $32.73 + super per hour

Are you highly customer-focused and looking for a new opportunity to commence after the Christmas and New Year break?!
  
About the role
Working for the Department of Education, your role will be key in providing a high level of customer service to schools and their corporate staff to providing initial advice and direction relating to Finance, Human Resources, and technical system-related queries within a shared services contact centre environment.
In addition, your role will assist in the recording and maintenance of the customer enquiries database as part of the customer relationship management system.
  
Key functions include:

• Deliver high-quality customer service through strong customer engagement in a high-volume call centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and discretion 
• Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution. 
• Maintaining currency in knowledge of policy, legislation and related business processes to efficiently and effectively respond to customer needs. 
• Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with promptly. 

The Perks!

• Based in Newcastle CBD
• Potential to work from home after the training period  
• 35-hour week 
• Extensive training and onboarding program

Training will commence on the 15th of January and we are seeking candidates who are available to work 7.5-hour shifts, Monday to Friday between the hours of 7:30 am and 6:00 pm. 

In your application, please answer the following questions:

• Please describe a situation where you have had to handle a difficult customer. What was the situation, how did you handle it drawing upon your customer service skills, and what was the final outcome? (300 word maximum)

• Please describe a situation when you have had to resolve a complex customer query by consulting with different stakeholders and/or using various sources/systems to gain information. What was the situation and what steps did you take to resolve the customer’s problem? (300 word maximum)

Full training, a competitive hourly rate plus a fun and diverse team environment are on offer for the right candidates! 
Don’t delay as interviews will be commencing immediately!
  
Click APPLY now, or for further information contact Natalie Doolan on 4927 2035