Job Description
Be the first point of contact and showcase your customer service skills!
Support the sales team and contribute to a great customer experience
Join a supportive and close-knit team!
About the company
Our client, Compass Pools, is a Newcastle-based family business that started in the 1980s and has since grown into a national and international success story. Based in Tomago, Compass Pools is known for manufacturing and selling high-quality fibreglass-composite swimming pools and is the proud innovator of the self-cleaning pool!
Their Tomago display centre features five pools, providing families with inspiration as they plan their dream backyard. With an in-house team of sales consultants, pool installers, and subcontractors, Compass Pools ensures unparalleled quality control and customer service.
At Compass Pools, people are their greatest asset. Their experienced team is driven by strong work ethics, shared values, and a passion for delivering exceptional products, making them a go-to name for summer living.
About the opportunity
Compass Pools is seeking a dedicated and customer-focused Showroom & Administration Support Officer to play a key role in delivering an outstanding client experience. This role is essential in ensuring seamless support for both customers and the sales team.
Based at the Tomago display center, you will be the welcoming face of Compass Pools—greeting new clients, assisting them as they begin their journey towards creating their dream pool, and directing them to the appropriate sales team member. You’ll also be the go-to contact for existing clients, providing ongoing support throughout the process.
Key Responsibilities:
Be the first point of contact and welcome customers into the showroom, provide information, and direct them to the appropriate sales team member.
Deliver outstanding customer service by build rapport with clients and assist them throughout their pool planning journey.
Support the sales process and handle enquiries, provide product information, and help convert leads into sales.
Manage showroom administration and ensure records are accurate, maintain documentation, and assist with scheduling appointments.
Provide general administrative support assisting with office tasks, data entry, and support colleagues during busy periods or staff absences.
What You Bring
Strong customer service skills with the ability to engage and assist clients professionally.
Excellent communication and interpersonal skills to support both customers and the sales team.
A proactive and responsive approach with the ability to multitask in a fast-paced environment.
Attention to detail and strong organisational skills to ensure smooth showroom operations.
Ability to work both independently and as part of a collaborative team.
Proficiency in Microsoft Office, with the ability to learn new systems quickly.
Experience in a similar sales administration role and an interest or background in the building, construction, or pool industry (desirable but not required).
This is a fantastic opportunity to join a well-established business that values its team and provides a supportive work environment. If you’re passionate about customer service and enjoy working in a dynamic setting, we’d love to hear from you!
How to apply
To learn more about key responsibilities, company culture, and associated benefits of this opportunity, please contact Olivia Evans today on 02 4927 2025 or oliviae@peoplefusion.com.au for a confidential discussion.
Alternatively, click "Apply" to submit your covering letter and CV.
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.
