Rostering Officer

Job Title: Rostering Officer
Contract Type: Temporary/Contract Recruitment
Location: Newcastle
Reference: 854219
Contact Name: Brooke Tisdell
Contact Email:
Job Published: March 14, 2024 14:45

Job Description

About the Opportunity
Our client is seeking an experienced Rostering Officer, to jump in for a 3-month period and work their magic over their rosters. This truly is an opportunity suiting an experienced candidate who has a knack for coordination who can clearly understand the intricate details of a Roster, adapting to changing shift needs and understanding how to set a Roster up for ongoing success. 
Duties will include:
Develop, maintain, and distribute rosters of Care Support Workers and Domestic Support Workers in accordance with participant needs as outlined by care plans of clients, to ensure continuity of care across participants and compliance with industrial awards.

  • Ensure appropriate notification and communication of roster changes to Support Workers where required.

  • Monitor and report any issues regarding rostering to Coordinators and Aged Care Quality Lead, including but not limited to fatigue management and safe work hours.

  • Respond to roster enquiries from clients and Support Workers in timely and professional manner, providing solutions to rostering issues where possible and escalate rostering issues to the Aged Care Quality Lead where required.

  • Report on shift changes, absenteeism, and non-compliance with the roster to the Aged Care Quality Lead.

  • Accurately record leave in the leave register.

  • Provide prompt, consistent, and accurate administration support to Coordinators, including but limited to:

  • collating invoices and statements for client distribution.

  • uploading and filing documents into the Client Management System

  • general administration duties as required.

About You:
You'll thrive in a fast-paced environment and have a passion for showcasing your experience in this space, considering the opportunity as a 'mini project'. You'll ideally have an understanding of the SCHADS Award and have worked with CALD Communities prior (not essential) whilst possessing the following attributes and skills.

  • Excellent time management and organisation skills with the ability to work autonomously and as part of a team.

  • Provide high quality customer service to both internal and external stakeholders.

  • Demonstrated high level of computer literacy and experience working with client database programs.

  • Ability to collaborate with others, provide and accept advice and assistance from colleagues to meet common goals.

  • Demonstrated highly developed written and verbal communication, negotiation and analytical skills

Commencement: ASAP 
Duration: for a period of up to 3 months
Hourly Rate: $42.00
Hours: Monday to Friday, 8:30/9am - 4:30/5:00pm. 
Location: in-office in Hamilton 
Required: Covid Vaccination