Job Description
A vital position supporting the growth and development of Scouting
If you enjoy variety and autonomy this could be role for you!
Drive positive change in your community with this purpose driven role
About the organisation
For over 100 years, Scouting has empowered young people through outdoor adventures, building resilience, confidence, and leadership. Scouts NSW shapes the future by providing opportunities and support for youth to thrive and be heard. The State Service Centre (SSC) at Sydney Olympic Park supports dedicated volunteers in managing safety, assets, technology, member experience, training, and more, all with the goal of growing participation in impactful Scouting programs.
About the role
Reporting to the Regional Operations Manager the Regional Support Officer plays a crucial role in providing administrative and operational support within designated Regions. Serving as the primary point of contact between the Region and the Scouts NSW State Service Centre, this position supports each Region in their efforts to foster growth, maintain community engagement, and deliver exceptional services to youth members and volunteers alike.
Key priorities include:
Support the Regions and volunteers with the planning, delivery and measurement of leader and member growth and retention initiatives.
Operate and maintain the online membership system at a Regional level.
Providing coordination and administrative support for Region-led events, activities, and Adventurous Activities.
Managing property-related enquiries and issues within the Regions and provide relevant advice or refer necessary issues to the Property Department.
Answer enquiries and take bookings for accommodation and campsites across the Regions.
Support the process of Awards Administration, including Adult Recognition Awards and Leader Service Awards.
About you
We are looking for a confident, self-motivated and customer-centric administrator with a desire to make a difference in a purpose-driven role. With the ability to build rapport quickly with customers and stakeholders, you will enjoy working independently, bringing a genuine enthusiasm for supporting a youth-centred organisation and a diverse range of volunteers. Highly organised with exceptional attention to detail, you are energised by the variety that each day will bring and thrive in fast-paced environments.
Key experience and skills we are seeking:
3 + years experience in a similar administration position, experience working with and supporting volunteers is advantageous.
Strong problem solving skills with the ability to assess the situation and develop solutions that achieve positive outcomes.
Proficient in Microsoft Office Suite and CRM systems.
Strong written and verbal communication skills.
Demonstrated ability to manage multiple projects and meet deadlines with advanced time management skills.
National Police Check, Working with Children Check, and completion of Scouts Australia Mandatory Training are required.
How to apply
To apply for this excellent opportunity, please click “apply now”. For a confidential discussion regarding the organisation and further information relating to the role, please contact Chelsea Farrar on 02 4927 2027.
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.
