Job Description
Enabling growth – for people, teams, and culture
Make an impact beyond traditional HR
Join a dynamic and collaborative workplace
About Pitcher Partners Newcastle and Hunter
Pitcher Partners Newcastle and Hunter is a leading accounting and advisory firm supporting a diverse client base across the region. With a growing team of 120 professionals based in Newcastle and Maitland, they are recognised for their inclusive, collaborative culture; one that has flourished since their strategic expansion nearly four years ago.
As the firm embarks on the next chapter of its growth journey, they are seeking a strategic and forward-thinking Head of Systems, Process & CX to drive operational effectiveness, technology optimisation, and client-centred transformation.
About the opportunity
This is a critical leadership role focused on improving internal systems, enhancing client experience, and leading cross-functional change initiatives. You will partner with the Managing Partner and senior leadership to build the operational backbone needed to sustain growth, unlock efficiency, and deliver value across every touchpoint.
You will lead strategic and operational delivery across a range of initiatives, including:
Optimising and integrating systems, platforms, and technology to align with strategic objectives
Leading process reengineering to reduce inefficiencies, scale capability, and drive high-quality outcomes
Designing and embedding client experience (CX) strategies that enhance engagement and satisfaction
Managing IT vendor relationships and outsourced service providers to ensure cost-effective, secure solutions
Leading complex projects with strong ROI discipline, governance, and milestone tracking
Building a culture of continuous improvement and service excellence
Why Pitcher Partners?
Joining Pitcher Partners means being part of a values-led, dynamic organisation. The team is large enough to provide challenge and variety; small enough for your contribution to be seen and valued. This role offers the opportunity to shape the firm’s technology and CX roadmap at a time of high momentum.
As part of a national association of independent firms located across Adelaide, Brisbane, Melbourne, Newcastle and Hunter, Perth, and Sydney, you will also be part of a professional network that shares ideas, innovation, and success.
About you
You will bring strategic insight, a flair for systems thinking, and a passion for delivering exceptional business outcomes. You will have:
At least 5 years’ experience in senior systems, process transformation, or CX roles, preferably within a professional services environment.
Demonstrated success in technology integration and process improvement in a complex environment
Strong stakeholder management and project leadership skills
High emotional intelligence and the ability to influence change across the business
Qualifications in Business, Information Systems, Project Management, or related disciplines
How to apply
To access the Success Profile Pack, including a detailed position description, please click here
To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Amanda MacGregor on 0249 272005 or Ali Kimmorley 0249 272006 for a confidential discussion. Alternatively, click "Apply" to submit your covering letter and CV, outlining your motivation for this opportunity and how you believe your experience aligns.
Applications Close date: Monday, 29th May 2025.
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.
