General Manager Australia - Customer, Operations and Administration

Job Title: General Manager Australia - Customer, Operations and Administration
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 849369
Contact Name: Sally Bartley
Contact Email:
Job Published: March 12, 2024 13:31

Job Description


  • Instrumental leadership role within iconic brand 

  • Customer experience at the heart! 

  • Newcastle based; Global reach 

About Scenic Luxury Cruises and Tours  

Scenic Luxury Cruises & Tours (Scenic) has more than 38 years of experience creating unforgettable, award-winning river and ocean cruises and handcrafted land journeys. A company founded in Australia and now headquartered in Zug, Switzerland, Scenic’s handcrafted and luxury journeys and cruises take guests to the Arctic Circle, Antarctica, Australia, New Zealand, Canada, Africa, Japan, Korea, Europe, Egypt and the Middle East.

Proudly, Newcastle is where it all began for Scenic and continues to be the home base for a number of important global functions for the organisation. 

About the opportunity and you

This newly created General Management position is the lead for global customer experience and operations, along with management of administration and facilities of the two Australian based offices in Newcastle and Sydney.    

Reporting to Scenic’s Global COO, the General Manager will lead global alignment of customer service and operations, with product delivery and technology, to ensure a seamless and effective release of the Scenic Group’s product portfolio to market. 

There is no doubt that this is an extraordinary opportunity for a passionate, inspirational and strategic leader with proven experience in leading teams to achieve the best of the best customer satisfaction at every touch point.   

A little more about you

We are seeking a unique and talented individual who has a hunger and appetite, with a “roll up the  
sleeves” & “get it done” attitude, along with the ability to motivate and inspire cross functional teams  
to unite with a common goal of supporting business growth and strengthening organisational reputation as a market leader.    

The leadership qualities and experience we are seeking includes:  

  • Leading multifaceted, geographically dispersed teams of 200+

  • Strong commercial acumen and analytical skills

  • High level project lead experience and an ability to influence for effective change

  • Experience within a service related industry; travel and/or hospitality industry is desirable

  • Tertiary qualifications in Tourism, Marketing, Business or Administration

How to apply

Additional information, including position description can be accessed here

To learn more about key responsibilities, company culture and associated benefits of this opportunity, please download the Success Profile Pack, Sally Bartley and Ali Kimmorley look forward to reviewing your application. Suitable applicants will be contacted to confidentially discuss this role further.

We look forward to reviewing your application, including covering letter.  To submit, click ‘apply for this job’.

Applications close Monday 8th April 2024.

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.