Job Description
Location: On-site in Maitland and Raymond Terrace
Commencement: Immediate start, pending required checks
Casual Hourly Rate: $46.69 per hour + Super
Duration: 10-month temporary position
Hours: 5-day fortnight (Week A: 2 days & Week B: 3 days) Monday and Friday are required.
Pre-Employment Screening: 2 x COVID Vaccinations, WWCC, NDIS Screening Check, and a National Police Check.
About The Company
As a registered not-for-profit organisation, our client provides housing services to over 9,000 customers across the state to support them in securing and maintaining their rental tenancy. Taking a ‘housing-first’ approach, they believe having a safe, secure, and affordable home is a human right and an important first step to building a stable and prosperous future.
About the Opportunity
We are seeking a passionate Customer Service Officer to join our clients team for an immediate start. The role will be for a 10-month duration with the potential for extension. You’ll work on a 5-day fortnight schedule, with required workdays on Monday and Friday (Week A: 2 days, Week B: 3 days). The role is primarily located in Maitland and you may be required to work in the Raymond Terrace office on occasion.
In this pivotal role, you will be the first point of contact, managing high-volume customer queries both over the phone and face-to-face on their front counter. Your responsibilities will include providing advice on account enquiries, taking payments, triaging repairs & maintenance and tenancy management issues all whilst ensuring a customer-centric approach.
Working within the Community Housing space can be challenging, so we're looking for someone who has experience working within a high-volume call centre environment, displaying resilience and adaptability in their every move.
The successful candidate will have:
Proven experience in customer service in a high-volume work environment
Ability to relate to people from diverse social and cultural backgrounds
Excellent interpersonal and written communication skills, with the ability to manage sensitive issues
Proficient in computer skills, including Microsoft Office software
Required Pre-Employment Screening:
2x Covid Vaccinations
Working with Children Check
NDIS Screening Check
National Police Check.
If you are looking for a roe where you can add value and demonstrate your passion for providing great service, click “Apply” to register your interest today!
For any questions or assistance with your application, contact Monica Sfeir on (02) 4927 2036 or monicas@peoplefusion.com.au.
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and we welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
