Job Description
Temp to perm opportunity!
Casual hourly rate $38 + super + free parking and lunch provided!
32 hours per week – enjoy Wednesdays off!
About the Opportunity
An opportunity has become available for an experienced Customer Experience professional to join a busy specialist healthcare provider in Newcastle. Working in a close-knit and professional team, you’ll be the first point of contact for patients and referring health professionals, ensuring every interaction is handled with care, accuracy and efficiency.
This role operates within a medical call-centre environment, managing a high volume of daily enquiries. You’ll provide administrative support across scheduling, referral management and patient communication - helping the practice deliver outstanding service to its patients and referrers.
Hours: Monday, Tuesday, Thursday, Friday – 8:00 am – 5:00 pm (Wednesday off)
Duration: 6-month temporary arrangement initially with view to permanency for the right person
Key Responsibilities
Manage inbound and outbound calls related to patient bookings, enquiries and referrals
Process email requests and appointment confirmations
Coordinate appointments from referral lists and maintain accurate database records
Communicate clearly and empathetically with patients, GPs and specialists
Provide general administrative support to the wider team
What You’ll Bring
Previous experience in a medical, allied health or high-volume call centre environment
Excellent communication and multitasking skills
Strong attention to detail and ability to work under pressure
Empathetic and professional phone manner
Confident using computer systems and managing email correspondence
Why You’ll Love This Role
Consistent weekday hours - no late clinic finishes
Supportive, friendly and experienced team
Free onsite parking
Lunch provided daily and great coffee!
Genuine potential for a long-term opportunity for the right candidate
If you thrive in a structured, professional environment and enjoy helping people through clear, compassionate communication, we’d love to hear from you! Click “APPLY” or for more information call Natalie Doolan 49272035
