Job Description
Full-time Permanent role based in Newcastle CBD
Deliver bespoke support experiences in a premium services environment
Join a high-performing team where excellence and care are at the core
Are you an empathetic and solutions-focused sales and service professional who takes pride in delivering thoughtful, personalised support? Do you enjoy the challenge of resolving complex issues and creating memorable experiences for valued clients? If so, this opportunity could be the next step in your career.
About the opportunity
We are seeking a Customer Care Specialist to join a Newcastle-based team delivering an exceptional standard of service for a premium global lifestyle brand. This position is key in managing and resolving client concerns with care, professionalism, and discretion. You'll work with a knowledgeable and passionate group committed to maintaining the highest levels of client satisfaction and service reputation.
Key responsibilities:
Respond to client and partner feedback via phone, email, and formal correspondence with accuracy and empathy
Resolve complex issues both during and following client experiences, ensuring each case is handled with professionalism and care
Develop tailored solutions to improve client satisfaction and support loyalty
Liaise with internal stakeholders to address feedback trends and influence service improvements
Manage sensitive and time-critical client concerns and unexpected incidents with calm confidence
Monitor and respond to public-facing reviews, preserving brand integrity and reputation
About You
You're a clear communicator, a thoughtful listener, and a confident problem-solver. Your ability to stay composed and responsive, even in challenging moments, sets you apart. You understand that every client interaction is an opportunity to build trust and loyalty. This role will suit someone who values personalised service, can think strategically under pressure, and brings both heart and precision to their work.
You will bring:
Experience in customer relations, conflict resolution, complaints handling or mediation
Excellent communication skills, with strong written fluency and an engaging phone manner
High attention to detail and the ability to prioritise effectively in a dynamic setting
Confidence using Microsoft Office and the ability to pick up new systems quickly
A proactive mindset, always looking for opportunities to improve the client experience
Experience working with a high-value product, premium service, or prestige environment
Ready to apply?
For a confidential conversation about the role, please contact Chelsea Farrar at chelseaf@peoplefusion.com.au or on0249272027.
Applications are being reviewed as they are received, so don’t delay. Please include a cover letter outlining your interest in the position and how your experience aligns.
Applications can be made by clicking "Apply". We look forward to reviewing your CV and covering letter addressing your motivation for applying and how you believe your experience relates.
At peoplefusion, we don’t just accept diversity and inclusion—we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion, or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
