Job Description
Established and supportive local organisation, experiencing growth!
Opportunity to utilise your strong customer service skillset
Full-time, permanent opportunity based in Armidale
About Forté Healthcare
Our client, Forté Healthcare, is a family-owned Australian company specialising in the design and manufacture of medical mattresses, cushions, and pressure care products. Founded in 1995 and now in its second generation of management, the company combines decades of expertise with a commitment to quality and exceptional customer care, supplying healthcare providers across Australia and New Zealand.
About the opportunity
We are seeking a confident and charismatic professional with a passion for customer service to join this dynamic, family-owned organisation. For a customer service professional, this is an outstanding opportunity to thrive in a company driven by the values of Trust, Innovation, and Speed.
In this role, you’ll be the first point of contact for customers, handling enquiries with professionalism and care. You’ll also provide vital support to the sales team through order scheduling, follow-ups, coordinating deliveries, and assisting with office administration. It’s a chance to join a close-knit team where your contribution truly makes a difference.
Key responsibilities
Support Forte’s customer by providing prompt, professional and friendly service
Monitor and respond to customer enquiries, including phone calls, emails and proactive follow-ups
Provide support to Sales Reps as required, coordinating and arranging trials, samples, deliveries, and appointments
Manage and follow up on trials and consignment stock
Prepare/submit client quotations and proposals
General assistance with office and administrative duties as required
Report any issues or suggestions for improvement to management and promote a positive team culture
About you
To be successful in this role, we are seeking someone who is:
A passion for delivering outstanding customer experiences.
Reliable and driven, with a proactive approach to getting the job done.
Strong communication skills and the ability to connect with people.
A charismatic and engaging approach to every interaction.
Flexibility and adaptability in a fast-moving environment.
Confidence on the phone with excellent computer skills.
How to Apply
Interviews will commence immediately; therefore, early applications are encouraged.
To learn more about key responsibilities, company culture and the associated benefits of this opportunity, contact Monica Sfeir on 02 4927 2036 or email monicas@peoplefusion.com.au or Olivia Evans on 02 4927 2025 or oliviae@peoplefusion.com.au for a confidential discussion. Alternatively, click "Apply" to submit your covering letter and CV.
At peoplefusion, we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
