Client Services Officer

Job Title: Client Services Officer
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 878434
Contact Name: Olivia Evans
Contact Email:
Job Published: July 10, 2024 12:00

Job Description

  • Prime office location in Newcastle CBD, just a short walk from the beach!

  • Fantastic opportunity for experienced administrators to join a welcoming team environment.

  • Flexible hours available for early risers or afternoon/evening enthusiasts!

If you are passionate about supporting the health and well-being of others and a highly organised and experienced administrator who takes pride in ensuring effective operations and a positive client experience… this could be the perfect role for you!

About the Practice

NewPsych Psychologists opened its doors nearly 30 years ago and has grown rapidly to include over 50 mental health professionals and a dedicated administration and support team across two sites with affiliates across the country. NewPsych has earned a stellar reputation as a leader in enhancing the health and well-being of its clients. They provide psychological support and interventions for individuals as well as families, workplaces and communities so they can achieve their healthiest selves, guided by NewPsych’s core value: 'Live Well Beyond Good'.

About the opportunity

We are seeking organised and experienced administration professionals to join their exceptional practice. As a Client Services Officer, you will be the first point of contact, supporting a team of clinical professionals and creating a warm and welcoming first impression for all clients. You will be crucial in streamlining operations, working in a fast-paced environment, have expert multitasking skills, and excellent attention to detail.

Snapshot of key responsibilities:

  • Manage inbound inquiries via phone and email in a timely, accurate, and professional manner

  • Ensure accurate data entry and processing of invoices/billing requirements in Power Diary

  • Manage clinicians' diaries and schedules

  • Stay updated on NewPsych’s clinical and organisational services

  • Perform general administrative tasks and provide support to internal team members as required

The benefits

  • Join a welcoming and kind culture with a supportive and friendly vibe that will greet you to work every day!

  • Enjoy a Monday – Friday role with the benefit of flexibility in shifts in alignment with NewPsych’s operational hours. Opportunities to participate in an RDO arrangement for eligible staff.

  • Work in a unique, purpose-built space filled with trees and greenery, designed as a safe and respectful environment for both you and their clients

About you

The Client Services Officer we seek is proud of their organised, proactive approach to their work and loves being the first point of contact for a team of health professionals and for clients.

You will be the welcoming first impression of NewPsych and play a vital role in ensuring the smooth operation of the practice. Strong computer literacy, problem-solving skills, and sound judgement are also crucial for this role.

How to apply

To learn more about key responsibilities, workplace culture and the many other benefits of this opportunity please contact Olivia Evans for a confidential discussion on 02 4927 2025 or

Alternatively, click "Apply" to submit your covering letter and CV.

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.