Client Management Consultant - Accounts Payable Focus

Job Title: Client Management Consultant - Accounts Payable Focus
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: 8726981
Contact Name: Olivia Evans
Contact Email:
Job Published: June 12, 2024 15:30

Job Description

  • Opportunity to work for a NDIS independent service provider

  • Flexible, WFH role with 1 day a fortnight in their Speers Point office

  • Seeking people with empathy, attention to detail and accounts skills!

This is a truly unique role where you will be able to utilise your refined accounts payable experience, alongside your empathy, to help make NDIS participants lives that little bit easier.

Our client, JellyBeans Plan Management, is an NDIS-registered plan management agency that provides its services to NDIS participants. With a purpose to empower participants to understand and take control of their NDIS funds, for JellyBeans, the client comes first, and this is at the centre of what they do. Their values include transparency, trustworthiness, respectfulness, and accessibility for everyone!
About the Role
The day-to-day responsibilities will include:  

  • Liaising with your allocated clients and helping them manage their NDIS funding plan through phone and email interactions

  • Accurately inputting invoices into systems used to track NDIS plans

  • Communicating clearly and concisely, both verbally and in writing, with clients and their service providers

  • Troubleshooting and resolving plan funding and invoice issues, providing both excellent customer service and appropriate resolutions for clients and providers

  • Working collaboratively with your colleagues performing the same role so that you can support each other’s workload 


Alongside working for a fantastic organisation that provides a truly unique and meaningful service, some other benefits of the role include:  

  • Flexibly to WFH (only required one day per fortnight in office, unless you would prefer to do more!)

  • Great office location in the hub of Speers Point!

  • A supportive team that provides great training and onboarding

About you

For this exceptional role, the ideal candidate will possess the following:  

  • High attention to detail and a passion for getting it right!

  • Proven accounts payable and customer service experience

  • High level of emotional intelligence that allows you to build rapport with clients

  • Strong experience using systems and databases, with excellent MS Word and Excel skills

  • Be agile, resourceful and have the ability to think quickly and provide appropriate resolutions

  • Self-starter with initiative and the desire to own the role

  • Excellent verbal and written communication skills, with a clear, concise and empathetic approach to dealing with clients

  • Experience in and knowledge of NDIS, and the claiming rules will be highly regarded, but not essential  

How to apply

If you are interested in this opportunity, please click "APPLY" to submit your covering letter and CV. Alternatively, please contact Olivia Evans on or 02 4927 2025 for a confidential discussion and more information.

At peoplefusion we don’t just accept diversity and inclusion — we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.