Hunter Water Contact Centre

Hunter Water Contact Centre logo

In 2014 Hunter Water Corporation trialled shifting their 15-person Contact Centre from outsourced to insourced due to poor customer feedback.  peoplefusion was selected following a tender process to employ 15 Call Centre Operators in a temporary capacity.  Over 5 years on, Hunter Water’s Contact Centre continues to be staffed by Fuser temps.   

In its first year since inception, Hunter Waters’ overall CX performance increased from 52% to 74%. That’s a jump of 22% in 12 months.   

“I want to say how much I’ve appreciated peoplefusion’s professionalism and willingness to engage with Hunter Water Corporation. The service improvements since engaging with peoplefusion are obvious to all.”  Jeremy Bath – CEO City of Newcastle, former Public Affairs Manager, Hunter Water Corporation