In 2014 Hunter Water Corporation trialled shifting their 15-person Contact Centre from outsourced to insourced due to poor customer feedback. peoplefusion was selected following a tender process to employ 15 Call Centre Operators in a temporary capacity. Over 5 years on, Hunter Water’s Contact Centre continues to be staffed by Fuser temps.
In its first year since inception, Hunter Waters’ overall CX performance increased from 52% to 74%. That’s a jump of 22% in 12 months.
“I want to say how much I’ve appreciated peoplefusion’s professionalism and willingness to engage with Hunter Water Corporation. The service improvements since engaging with peoplefusion are obvious to all.” Jeremy Bath – CEO City of Newcastle, former Public Affairs Manager, Hunter Water Corporation