Allianz Contact Centre

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Allianz approached peoplefusion with a requirement for 30+ temporary staff over a 12-18 month period to assist in maintaining customer service standards during a major business transition and legislative change that affected the industry as a whole. 

The team required a quick turnaround to secure quality candidates for complex case management roles. The peoplefusion team worked quickly to understand the business were nimble in their approach. Regular communication and a collaborative approach was facilitated by peoplefusion between Allianz and the temporary team, which was integral to retention. 

“peoplefusion were engaged to support our business with some temporary staff during a time of our business winding down. The team spent the time to understand our business requirements and introduced us to some excellent candidates. The team was incredibly supportive and instrumental in successful communication to retain the temporary team for the duration of the contract.”  Yolande Oliver, Manager of Transition Claims, Allianz Australia