Dont just take our word for it
Hunter Water Contact Centre
In 2014 Hunter Water Corporation trialled shifting their 15-person Contact Centre from outsourced to insourced due to poor customer feedback. peoplefusion was selected following a tender process to employ 15 Call Centre Operators in a temporary capacity. Over 5 years on, Hunter Water’s Contact Centre continues to be staffed by Fuser temps.
In its first year since inception, Hunter Waters’ overall CX performance increased from 52% to 74%. That’s a jump of 22% in 12 months.
“I want to say how much I’ve appreciated peoplefusion’s professionalism and willingness to engage with Hunter Water Corporation. The service improvements since engaging with peoplefusion are obvious to all.” Jeremy Bath – CEO City of Newcastle, former Public Affairs Manager, Hunter Water Corporation
Allianz Contact Centre
Allianz approached peoplefusion with a requirement for 30+ temporary staff over a 12-18 month period to assist in maintaining customer service standards during a major business transition and legislative change that affected the industry as a whole.
The team required a quick turnaround to secure quality candidates for complex case management roles. The peoplefusion team worked quickly to understand the business were nimble in their approach. Regular communication and a collaborative approach was facilitated by peoplefusion between Allianz and the temporary team, which was integral to retention.
“peoplefusion were engaged to support our business with some temporary staff during a time of our business winding down. The team spent the time to understand our business requirements and introduced us to some excellent candidates. The team was incredibly supportive and instrumental in successful communication to retain the temporary team for the duration of the contract.” Yolande Oliver, Manager of Transition Claims, Allianz Australia