Team Leader - Service Delivery

Job Title: Team Leader - Service Delivery
Contract Type: Permanent Recruitment
Location: Port Macquarie, New South Wales
Reference: BBBH20076_1595398027
Contact Name: Wendy Donovan
Contact Email:
Job Published: July 24, 2020 15:14

Job Description


About the company

Home Instead Senior Care is part of a global franchise network providing high quality, personalised, care to help seniors live well in their own homes. Established in 2015, the Mid North Coast office is providing high quality in-home care to a footprint including Port Macquarie Forster/Tuncurry, Kempsey and Bellingen. This locally owned and operated business encourages a very supportive, inclusive and customer-focused team environment.

About the role

We are currently looking for a leader to grow and manage the CAREGiver Team, whilst overseeing the smooth ongoing scheduling of care for their clients. Currently with 90 Carers in the team, there are plans for expansion, which will result in the opportunity for you to grow as they grow! In the current structure, you will have 4 direct reports to assist with the coordination and scheduling of client services and CAREGiver rosters whilst working closely with the Recruitment & Learning Facilitator to ensure you always keep a pool of suitable CAREGivers available to meet client service requirements. You will ultimately be responsible for the CAREGiver retention, performance, education and compliance.

Reporting to the Operations Manager, day-to-day you will manage the following responsibilities:

  • Assist with recruiting, training and onboarding CAREGivers
  • Updating CAREGivers on client care plans
  • Providing direct support and guidance for CAREGivers
  • Performance managing and ensuring ongoing compliance
  • Rostering quality and performance
  • Resolving roster challenges
  • Participating in planning of future staffing requirements and recruitment
  • Providing after hours on-call support (on a shared basis)
  • Occasional travel when required for in-the-field visits

About you

The ideal candidate will possess the following:

  • Compassion about helping others
  • Experience in providing leadership and support for busy teams
  • Commercial maturity
  • Analytical thinking and problem-solving ability
  • Success at optimising processes or scheduling
  • Rostering and recruitment experience ideal
  • Aged care industry experience desirable but not essential

Our client will offer you a very competitive salary, including laptop and phone, as well as use of company car when required to travel for the job

How to apply

If you are keen and interested in such an opportunity please contact Wendy Donovan for an information pack or call on 0407 525 949 for a confidential discussion. Alternatively, click "apply for this job" to submit your covering letter and CV. Close date for application will be midnight 9th August.

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