Customer Care Consultant - CTP

Job Title: Customer Care Consultant - CTP
Contract Type: Permanent Recruitment
Location: Newcastle
Reference: BBBH19429_1572470781
Contact Name: Ali Kimmorley
Contact Email:
Job Published: November 01, 2019 09:16

Job Description

  • Work with an award-winning global business
  • Case Management of CTP claims
  • Charlestown location

Immerse yourself in this customer-centric environment that Allianz are proud of whilst utilising your expertise in CTP claims or common law. Join a fun and award-winning team culture!

Allianz is one of Australia's largest general insurers, employing over 4,300 people across Australia and New Zealand. With over 3 million customers and a 125 year history, the business offers a wide range of insurance packages to protect the things that are close to individuals. With a growing demand in the industry, our client is seeking 2x Customer Care Consultants to join the high performing and engaging team at their Charlestown office in the CTP claims department.

About the Role

Working closely with the Case Reviewer and Team Leader of the CTP claims department, the Customer Care Consultants are responsible for frontline customer service, including effectively managing inbound customer enquiries in line with business charter and service standards, educating customers and building a rapport where required, and ownership of case management.

The ideal candidate will demonstrate a high standard of customer service and proven attention to detail. To be successful in your application for this role, you will have:

  • Demonstrated experience or understanding of CTP claims or common law
  • At least two years' experience within a similar role
  • High level interpersonal skills to successfully engage with a diverse customer base
  • Ability to prioritise and manage your time well while working autonomously
  • Sound decision making skills

Junior Solicitors or Paralegal within Personal Injury or CTP are encouraged to apply. It is a fantastic opportunity for a career transition into a commercial environment, away from the legal practice environment.

On Offer:

Allianz are known to be a fantastic employer! They take pride in providing a fun and supportive environment for their team, and the Charlestown team holds the #1 cultural rating for the organisation nationally! In addition to the positive culture, you will be rewarded with a flexible working environment, sustainable working hours that allow life outside of work and a highly competitive salary package. Allianz are committed to providing their team members with learning and development opportunities.

Click "APPLY" now or contact Grant Maloney or Ali Kimmorley on 02 4927 2021 for further information.

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