Job Description
Home Instead is part of a global franchise network providing high quality, personalised, care to help people live well in their own homes. Established in 2015, the Mid North Coast office is providing high quality in-home care across a footprint including Port Macquarie Forster/Tuncurry, Kempsey and Bellingen. With a growing team and more than 400 Clients, there are plans for expansion, which will result in the opportunity for you to grow as they grow!
About the opportunity
With a very progressive culture and well-regarded reputation in the community, we are now looking for a Care Consultant based out of the Tuncurry office to support the growing need in the area.
About the role
The Care Consultant is responsible for overall management of a client's in-home care experience, which involves assessing, coordinating and managing in-home care needs for potential and existing clients. A key part of the role will involve visiting prospective clients in their home with their families, to determine their initial needs, discussing the options of home care packages and then building a formalised care plan unique to each client. For existing clients you will also conduct review visits, ensuring client satisfaction is being met, as well as determining any change in care needs moving forward.
Reporting to the Client Experience Manager, day-to-day you will manage the following responsibilities:
Attend care consultations with prospective clients and their families to establish their in-home care needs
Develop formalised care plans for each client
Formalise client agreements including the costs
Conduct client/CAREGiver introductions
Accurately document all interactions held with clients
Conduct client reviews, determine and coordinate any change in care needs
Some out of office hours client/telephone support as required
About you
The ideal candidate will possess the following:
Tertiary qualifications in a related field or equivalent combination of education
Previous and relevant experience working with seniors, aged care or NDIS
An understanding of Home Care Packages is desirable through work or personal experience
Experience in identifying appropriate services or resources, and building effective relationships to work with multidisciplinary teams across health and community services sectors
Compassion about helping others and a customer service mindset
Strong engagement skills with a relationship management, hospitality or sales background
Strong time management and organisational skills
High level administrative/computer skills with attention to detail
Must possess a valid drivers' license
Our client will offer you a very competitive salary, including laptop and phone as well as a take home car. Relevant onboarding and training provided. This locally owned and operated business encourages a very supportive, inclusive and customer-focused team environment with a commitment to ongoing learning and interaction with other areas of the business.
How to apply
If you are keen on this opportunity please contact Louise Mann or Wendy Donovan : louisem@peoplefusion.com.au or 02 4929 1666 for a full position description Alternatively, click "apply for this job" to submit your covering letter and CV. Please note we will be commencing interviews straight away.
Close date for applications will be midnight Tuesday 27th July 2021
