Scheduling Assistant

Job Title: Scheduling Assistant
Contract Type: Permanent Recruitment
Location: Port Macquarie
Reference: 406070
Contact Name: Kerri Richards
Contact Email:
Job Published: November 16, 2021 16:45

Job Description

About the company

Home Instead is part of a global franchise network providing high quality, personalised, care to help seniors live well in their own homes. Established in 2015, the Mid North Coast office is providing high quality in-home care to a footprint including Port Macquarie, Forster/Tuncurry, Kempsey and Bellingen. This locally owned and operated business encourages a very supportive, inclusive and customer-focused team environment with a commitment to ongoing learning. They are known in the sector for delivering some of the best quality inhome care available. Currently with more than 100+ CAREGivers in the team and more than 400 Clients, there are plans for expansion, which will result in the opportunity for you to grow as they grow!
About the opportunity

We are currently looking for a “scheduling pro” to join their Scheduling Team based in their Port Macquarie office. With a growing base of CAREGivers and Clients – this is a busy role ! You will constantly be coordinating/rostering the care services for all of their clients including talking to clients and CAREGivers, and solving problems with the constant changes in schedules.
Reporting to the Lead Scheduler and being based in the Operational Excellence division, day-to-day you will manage the following responsibilities:

  • Coordinate Client services and CAREGiver schedules

  • Rostering quality and efficiency

  • Coordinate replacement CAREGivers when CAREGivers are sick, and liaising with Clients over the phone

  • Field new client and CAREGiver enquiries over the phone

  • Providing after hours on-call phone support (on a shared basis)

About you

The ideal candidate will possess the following:

  • Demonstrated experience as a high volume rosterer/scheduler, ideally with a mobile workforce or with multiple site complexity

  • Compassion about helping others

  • Cert III in Business Administration or equivalent qualifications and/or experience

  • Computer skills in Microsoft Office 365, Sharepoint, Outlook, Excel, Word and a rostering system

  • Analytical thinking and problem-solving ability

  • Strong analysing, planning and organising skills

  • Aged care industry experience desirable but not essential

You will also have demonstrated skills and experience

  • in a high paced environment such as a call centre

  • in working with people, front-line customer service

  • adapting and responding to change

  • coping with pressure and setbacks

Our client will offer you a competitive salary, a great place to work, superior onboarding  and a supportive learning environment. Normal hours are 38 hours across Monday-Friday plus a requirement to assist and be available on an on-call roster shared across the team; This would involve additional remuneration.
Please note: as the successful candidate you will be required to undergo a National Criminal History Record Check as part of this recruitment process
How to apply

If you are interested in this opportunity please apply swiftly as we will be interviewing as we receive applications. To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Kerri Richards or Wendy Donovan for an info pack or on 0490 936 155 .Alternatively, click "Apply" to submit your covering letter and CV.
At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.