Job Description
Join an iconic luxury travel brand based in Newcastle CBD based with global reach!
18 permanent + 2 additional fluent mandarin-speaking positions, 38 hours per week–training commences 20th September!
Base salary of $56,355 + super + generous incentive structure!
Passionate about delivering exceptional customer experience and have a love for luxury travel? If so, this could be the perfect opportunity for you!
We are excited to partner with Scenic Luxury Cruises & Tours (Scenic) to recruit 18 permanent full-time Reservations Specialists, with an additional 2 positions for fluent mandarin-speaking candidates, to join Scenic’s Newcastle-based Reservations Centre with a start date of 20th September.
Newcastle is where the Scenic story began 38 years ago, and they are proud to be growing their Reservations Team based in the Newcastle CBD in a state-of-the-art work space.
About the opportunity & the Scenic experience!
As a Reservations Specialist you will be responsible for providing exceptional customer service whilst managing inbound phone and email enquiries. These positions require commitment to delivering high-quality experiences, ensuring guests needs are met with professionalism and courtesy. An exceptional experience for the Scenic guest starts, before their journey even begins.
The Contact Centre operates Monday to Friday from 7:30am to 6:15pm, and Saturdays from 9am to 1pm. We are seeking candidates for a 38-hour workweek, including one Saturday shift per 3-week roster rotation.
Key responsibilities
Manage inbound and outbound calls to book passengers on cruises and land journeys, answer enquiries, and provide detailed information about itineraries and products.
Process reservations accurately and efficiently, ensuring all required customer details and preferences are recorded and addressed with the focus to minimise wait and hold times.
Collaborate with other departments to ensure a seamless travel experience for guests.
Maintain up-to-date knowledge of Scenic Group product portfolio, promotions, and policies.
About you
You’re passionate about the quality of Scenic’s offerings and enthusiastic about creating exceptional guest experiences.
Previous experience in customer service is essential, with experience in the travel industry or personal luxury travel experience being highly desirable.
An inquisitive problem solver; you ask the right questions to understand what guests want and make recommendations to excite and delight guests.
Strong communication skills, both verbal and written, are a must, with the ability to engage professionally with a diverse client base.
The benefits!
Work for an iconic brand with deep roots in Newcastle and a global reach.
Be recognised for your commitment and loyalty with an attractive incentive plan.
Join a team of passionate professionals dedicated to creating wonder.
Contribute to an organisation that prioritises sustainable practices and embodies the Scenic “Cherish the Planet” ethos.
Enjoy a beautiful office environment in the heart of Newcastle CBD.
Access to opportunities for advancement and professional development.
How to apply
To learn more about key responsibilities, company culture and associated benefits of this opportunity, please contact Chelsea Farrar on 02 4927 2027 or Rachael Levey on 02 4927 2029 for a confidential discussion.
Interviews will commence immediately; therefore, applicants are encouraged to apply ASAP!
Applications can be made by clicking "Apply". We look forward to reviewing your CV and covering letter addressing your motivation for applying and how you believe your experience relates.
At peoplefusion, we don’t just accept diversity and inclusion—we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion, or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.
