Program Manager

Job Title: Program Manager
Contract Type: Permanent Recruitment
Location: Other Locations
Reference: 560711B
Contact Name: Louise Mann
Contact Email:
Job Published: June 16, 2022 09:00

Job Description

  • Be part of an exciting national pilot program

  • Integral leadership role

  • Excellent benefits, flexible work options and a supportive team

About the company
DASH (Disability Advocacy Support Hotline) is a new and exciting national pilot program that is being established by Disability Advocacy (DA).

DA is part of Advocacy Law Alliance (ALA) and provides high quality social and legal advocacy and support to people with disability across a wide geographical area, with a commitment to supporting people in regional, rural and remote communities. Their focus is to empower clients to navigate the social and legal systems and achieve fair outcomes in pursuit of their goals.

DASH is a new service that will provide short-term advocacy and referral support to clients. DASH will coordinate with the National Disability Gateway and other Australian disability advocacy providers and will be progressively rolled out in stages nationally over the next three years. The program is funded by the Commonwealth Department of Social Services which hopes, subject to an evaluation, to see the pilot extend and grow beyond 2025.

You will be joining a supportive, inclusive, and client-focused team with the support and expertise of professionals (lawyers, social workers, disability workers) to achieve the best outcomes for disadvantaged clients.
About the role
The Program Manager is a new role that requires a senior and skilled leader. The role is responsible for the management of the national pilot program, development of policy and procedures, leadership and development of a small team of specialist advocates, as well as the delivery of the day-to-day operational requirements of the newly formed service. This role will be supported by a strong and well-established leadership team at DA and ALA to ensure the delivery of excellent results for this important program.
This is a full-time role and can be located in either the Valley Heights, Parramatta, or Newcastle, with hybrid work options available.

Reporting to the Manager Advocacy, you will manage the following responsibilities:

  • Development of the DASH Program including accountability for the delivery of the agreed strategic plan

  • Management of the end-to-end project cycle including key deliverables, resources management and reporting

  • Management of the day-to-day delivery of advocacy services for the program, including intake and assessment, managing workloads, and case management support and mentoring the team

  • Work closely with relevant partners and stakeholders to build strong relationships and work cohesively to identify opportunities for service devilry improvements

  • Work collaboratively with the broader DA and ALA team to ensure compliance with relevant policy, procedures, and guidelines as well as all regulatory requirements

  • Prepare and manage all reporting as required for senior management regarding the newly formed services performance and deliverables

About you
We are looking for an experienced and proactive people leader. Ideally you will have:

  • Proven experience in a similar leadership and/or program management role

  • Experience in a complex service delivery environment

  • Proven success in developing and implementing organisational strategies, projects, and work plans

  • Knowledge and understanding of key issues for people with disability

  • Proven experience in advocating for people from disadvantaged or vulnerable groups

  • Ability to effectively deal with multiple stakeholders, including regulatory and industry bodies

  • Excellent communication and influencing skills including strong assessment and judgement skills

  • Sound business acumen and proven experience in undertaking activities that contribute to meeting the business’s objective and plans

  • Relevant tertiary qualifications in social work, legal studies, social science, psychology, community services, or similar

A generous salary is on offer, along with additional benefits including additional paid leave over the Christmas period, flexible work opportunities and salary sacrificing options.
How to apply 
If you are interested in this opportunity, please click "apply for this job" to submit your covering letter and CV, or for a confidential discussion please contact Wendy Donovan or (02) 4927 2015.

To obtain a Success Profile Pack which includes a full position description please click here.
Applications close Friday 1 July 2022
At peoplefusion we don’t just accept diversity and inclusion — we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.

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