Case Manager Specialist

Job Title: Case Manager Specialist
Contract Type: HR Services
Location: Newcastle
Reference: 393369
Contact Name: Wendy Donovan
Contact Email:
Job Published: January 10, 2022 18:45

Job Description

About the opportunity
Northern Settlement Services Ltd (NSS) has supported and inspired multicultural people and communities to overcome barriers and thrive for over 40 years. Their passionate teams work with culturally and linguistically diverse (CALD) people to help settle them into their lives in Australia and keep families safe. We are now seeking a special person with a unique blend of skills to join the NSS family in a fixed term role, based in our Newcastle office, to lead, strengthen and transform our casework systems and practice.
About the benefits
  • Work for a organisation with strong community connections
  • Enjoy a simpler lifestyle in a large coastal regional centre
  • 35-hour working week
  • NFP salary packaging
  • Additional paid time off during end of year shutdown
  • Work in a supportive team
  • Access to car pool for travel when required
  • WFH flexibility
Snapshot of the role
As the Case Management Specialist you will provide internal leadership and expert advice to transform casework systems and practice across a region of Central Coast, Newcastle/Hunter Valley and New England. In addition, a key part of the role will also lead the new Domestic and Family Violence (DFV) project under their Federal Settlement program and have a small caseload of approximately 1 day per week.
Reporting to the Manager – Settlement and Communities, day-to-day you will manage the following responsibilities:
  • Review and enhance case management framework end to end
  • Design and lead implementation of training in updated case work systems and frameworks
  • Build capacity and support, providing leadership to empower and upskill staff to deliver high quality case work
  • Model and mentor case managers, taking a lead role in case conferences as required as well as having as small caseload in Newcastle and Central Coast
  • Act as a point of escalation on complex casework matters including those involving DFV, child protection, disability, and mental health
  • Work collaboratively with Senior Managers to ensure effective management of escalated cases, providing debriefing support
  • Ensure best practice compliance
About you
The ideal candidate will possess the following: 
  • Undergraduate Qualification in Social or Behavioural Science (or similar)
  • Demonstrated five (5) years’ experience managing high complexity case work
  • Experience working with culturally and linguistically diverse (CALD) communities, and colleagues
  • Experience and knowledge of task centred intervention in a variety of settings e.g. individuals, couples, children, young people, families and groups
  • Demonstrated ability to manage caseloads and lead case conferences
  • Demonstrated capacity to analyse, improve and document systems and processes; experience in implementing system changes desirable
  • Experience in staff training and mentoring
  • Available to travel between the four regional offices
  • Working with children check
Full COVID vaccination is a requirement of the position.
How to apply
If you are keen on this opportunity please contact Wendy Donovan (0407 525 949) for a confidential discussion, and for a full information pack please email
We will be commencing interviews straight away
Please submit your covering letter and CV