Care Advisor

Job Title: Care Advisor
Contract Type: Permanent Recruitment
Location: Port Macquarie
Reference: 307404
Contact Name: Wendy Donovan
Contact Email:
Job Published: October 06, 2021 16:31

Job Description

About the company
Home Instead is part of a global franchise network providing high quality, personalised, care to help people live well in their own homes. Established in 2015, the Mid North Coast office is providing high quality in-home care across a footprint including Port Macquarie, Taree, Tuncurry, Kempsey, Nambucca Heads and Bellingen. With a growing team and more than 400 Clients, there are plans for expansion, which will result in the opportunity for you to grow as they grow!
About the opportunity
With a very progressive culture and well-regarded reputation in the community, we are now looking to fill a number of Care Advisor roles based in Port Macquarie and Laurieton to support the growing needs in these areas. These roles are full-time, Monday – Friday hours, having access to a pooled car.

About the benefits
  • Work life balance Monday to Friday schedule
  • Full onboarding &  on-the-job buddy training
  • Career progression and support for ongoing learning
  • Competitive package including laptop/phone/pooled car
About the role
The Care Advisor is responsible for overall case management of a client’s in-home care experience, which involves assessing, coordinating and managing in-home care needs for potential and existing clients. A key part of the role will involve visiting prospective clients in their home with their families, to determine their initial needs, discussing the options of home care packages and then building a formalised care plan unique to each client. For existing clients you will also conduct review visits, ensuring client satisfaction is being met, as well as determining any change in care needs moving forward. This role has a focus on a client load that has a lower degree of complexity of care needs, predominantly Level 1 & 2 Home Care Packages.
Reporting to the Manager - Client Experience, day-to-day you will manage the following responsibilities:
  • Attend care consultations with prospective clients and their families to establish their in-home care needs
  • Develop formalised care plans for each client
  • Formalise client agreements including the costs
  • Conduct client/CAREGiver introductions
  • Accurately document all interactions held with clients
  • Conduct client reviews, determine and coordinate any change in care needs
  • Some out of office hours client/telephone support as required
About you
The ideal candidate will possess the following:
  • Tertiary qualifications in a related field or equivalent combination of education
  • Previous and relevant experience working with seniors, aged care or NDIS
  • An understanding of Home Care Packages is desirable through work or personal experience
  • Experience in identifying appropriate services or resources, and building effective relationships to work with multidisciplinary teams across health and community services sectors
  • Compassion about helping others and a customer service mindset
  • Strong engagement skills with a relationship management, hospitality or sales background
  • Strong time management and organisational skills
  • High level administrative/computer skills with attention to detail
  • Must possess a valid drivers’ license
How to apply
If you are keen on this opportunity please contact Wendy Donovan: or 02 4927 2015 for a full position description
Alternatively, click "apply for this job" Please apply with your CV and a covering letter about why you are interested in the role. Note that we will be commencing interviews straight away.
Close date for applications will be midnight Sunday 24th October 2021

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application please don’t hesitate to contact us.

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